What the pilot is for
LeadLuna helps a commercial cleaning business handle the website and email inquiries it already receives. The initial pilot is designed for independent operators serving offices and ordinary warehouses, with someone available to attend walkthroughs and prepare quotes.
We check your setup and agree on the scope before payment. Your approval is required before customer communication begins.
Included scope
- One business location, one dedicated inquiry inbox and one walkthrough calendar.
- Setup using your approved services, service area and answers to common questions.
- An AI assistant that collects missing contact and property details.
- Answers to common questions and help arranging a walkthrough.
- Up to two approved inquiry follow-ups, provisionally at 24 and 72 hours, cancelled when the prospect replies, books, declines, opts out or a person takes over.
- Summaries for your team and a review of the pilot.
Usage allowance
The pilot includes up to 100 new inquiries and 1,000 AI replies, with no reset during the 14 days. A separate property or job can count as a new inquiry.
We alert you as you approach a limit. At the limit, automated work pauses and inquiries go to a person. There is no automatic overage charge or upgrade.
Human review and responsibilities
A person approves outgoing messages during the initial pilot, and Nexelya reviews every pilot conversation. Support review windows are Monday–Friday at 9:30 a.m. and 3:30 p.m. Pacific, excluding U.S. federal holidays. We aim to respond at the next review window; instant or around-the-clock responses are not promised.
Your cleaning team supplies accurate approved information, handles decisions that require its judgment, attends walkthroughs, sets prices and prepares quotes. Walkthrough bookings do not reserve a cleaning crew or guarantee a service start date. We track attendance, proposals and jobs won only when your team confirms them.
Outside the scope
No advertising, purchased leads, guaranteed inquiries/bookings/revenue, phone calls, SMS, custom client website development, autonomous pricing or negotiation, cleaning-crew scheduling, contractual commitments to prospects, or collection of alarm codes and credentials.
Before payment or activation
We agree a written scope covering the named business, approved channels, responsibilities, usage window, support coverage, cancellation and refund terms, and information handling before taking payment. This summary is not a completed customer agreement or a checkout page.
Payment, setup acceptance and live activation are separate events. The 14 live days start only after setup acceptance and explicit activation authorization. The cancellation and refund policy explains pre-activation refunds, unused live-service refunds and pauses for qualifying outages.
At the end of the pilot
We review the pilot together. You decide whether to continue at $249/month under separately approved billing and cancellation terms. Silence or a saved payment method is not approval. Without explicit continuation, automated handling stops at the pilot end and outstanding work is handed back to your team.
Seller and policies
Nexelya provides LeadLuna. The $99 pilot is entirely allocated to the 14 live days. There is no setup fee, and guided configuration is included. Prices exclude any applicable tax, which is disclosed before payment. Read the service terms, cancellation and refund policy, and support terms before accepting your written order.
Request a pilot discussion or explore the fictional demonstration.
Online signup and setup
Create an account and prepare your setup. A sales call is optional. Paid checkout remains closed until the service and external provider connections have passed live verification.
Before payment, we’ll check your inbox and calendar and provide your order, schedule and policies.