Who provides the service
Nexelya provides LeadLuna, a managed AI-assisted inquiry-response and walkthrough-booking service for commercial cleaning businesses. These terms apply to LeadLuna purchases from Nexelya. Your written order, including an accepted online order, identifies your business, authorized contact and agreed service scope. Account creation alone is not order acceptance.
The pilot offer, cancellation and refund policy, support terms and your accepted written order describe the service. We agree the scope, setup deadline, contacts and responsibilities before taking payment. Any agreed variation must be recorded in writing before the affected work or charge.
The paid pilot
The USD $99 pilot price is entirely allocated to the 14 live days. There is no setup fee; guided configuration is included. The service is delivered remotely; no physical item is shipped. Prices exclude any applicable tax. The tax treatment and total payable are disclosed before payment. Extra services or charges require a separate agreement.
- One business location, one dedicated inquiry inbox and one walkthrough calendar.
- Configuration using your approved services, service area, FAQ answers, qualification questions and handoff contacts.
- A shared pilot allowance of up to 100 new inquiries and 1,000 AI replies, with no mid-pilot reset.
- Approved inquiry responses, walkthrough-booking assistance, human escalation and reporting within the agreed scope.
At a usage limit, automated work pauses and the inquiry is handed to a person. There is no automatic paid overage, upgrade or add-on.
When the 14 live days begin
You authorize setup work separately, and we record when it starts. Our setup target is 1–2 business days after all required information and working access are supplied, excluding weekends and U.S. federal holidays. Your accepted order states the applicable schedule.
Payment, setup acceptance and live activation are separate events. The pilot clock starts only after you accept the configured setup and separately authorize live communication in writing. We record the activation and stop times. Setup delays before activation do not consume live days.
Normal weekends and gaps between the agreed human review windows count as live time. Provider-side failures that prevent the agreed operation pause the clock under the outage policy. Outage extensions do not increase the usage allowance.
Review, responsibilities and limits
Initial outgoing pilot messages require human approval while native usage limits, duplicate handling and reminder-stop controls are validated. Nexelya reviews every pilot conversation. Review occurs during the support review windows; instant or around-the-clock responses are not promised.
Your team supplies accurate approved information and authorized account access, maintains the agreed inbox and calendar, handles escalations, attends walkthroughs, sets prices and prepares quotes. A walkthrough appointment does not reserve a cleaning crew, guarantee capacity or commit your business to a start date.
The service does not include advertising, purchased leads, phone calls, SMS, custom website development, autonomous pricing or negotiation, or a guarantee of leads, appointments, customers or revenue. Do not provide passwords, payment-card details, alarm codes or other unnecessary sensitive information in inquiry or support messages.
AI and connected services can make errors or become unavailable. We may pause affected automation to investigate an error, unsafe behavior, account-access failure or usage limit, and hand work back to your designated person. Your approved knowledge and a person's judgment remain central to the service.
Optional monthly continuation
Continued service is USD $249 per month only after your separate express approval. The accepted order must state the billing start date, billing frequency, payment method, usage allowance and cancellation terms. The pilot purchase, a saved payment method, positive feedback or silence is not approval to renew.
If you choose monthly automatic renewal, the order will clearly state that service renews monthly until cancelled. You may cancel before the next charge with no extra notice period or cancellation fee. By default, service continues through the paid period. See the monthly cancellation and refund rules.
We provide required renewal, price-change and annual notices. A price or scope increase requires advance disclosure and acceptance. These terms do not authorize a future price increase.
Without separate approval to continue, automated handling and pending reminders stop at the pilot end, and outstanding inquiries are handed back to your team.
Payments, receipts and information
Where Stripe is used, enter card details only in the Stripe-hosted payment flow. Your order and receipt identify Nexelya and the purchased service; any different card-statement label is disclosed before payment. Nexelya remains responsible for the service, cancellation requests and refunds.
Information handling, access, export and retention are described in the account privacy information and the client agreement supplied before activation. Operational retention must be disclosed before paid intake opens. Existing bookings and the original records in client-owned systems remain the client's responsibility when service ends.
Updates and your rights
Changes to these terms apply prospectively. Nexelya will not retroactively reduce the rights attached to an existing paid order. Nothing in these terms limits rights or remedies required by applicable law.
For questions, email support@nexelya.com.